What Customers Say
We don't ask customers to leave reviews. These come from people who felt strongly enough to say something on their own. That means something to us.
"For German cars, this is the place. Good work, very knowledgeable, fair prices, and honest. They're my go-to mechanic, even for my non-German cars."
"Ken was super helpful. Not only was he fast, but he was friendly and professional. I know where I will be going in the future for any other problem I have."
"Fixed 2 problems that 2 other places wanted to replace parts on — but it wasn't even the problem. My new BMW mechanics!"
"They use high-quality components and the car is fixed right the first time. I've never experienced any failures after a repair. Their thorough diagnostic process gets to the root of the problem."
"Trust is huge with me and Lux does a great job of explaining what is needed and why. Their employees are very professional and informative. I would 100% recommend."
"Ken's Lux AutoHause has the technical skill AND the integrity. It's rare to find both in the same place. I'll definitely be coming back for any future work."
More Reviews
More from the customers who keep coming back — and send their friends.
"After stumping three different shops in the area over the course of many months with an intermittent electrical issue, we took our Subaru to Lux. Touga correctly diagnosed the problem within an afternoon, and had it fixed by the next business day. Ken and Touga were both incredibly honest, kind, professional, and communicative throughout the process, not to mention just plain competent. I'll be taking all my cars here going forward."
"We'll never go anywhere else. Integrity in this day and age is rare. Lux AutoHause embodies it."
"I always have peace of mind with Lux because I know if Ken recommends any additional work, that it's actually needed. He doesn't take a black and white approach to replacing parts, but tries to understand the customer's driving habits. Ken and his team really are the gold standard — give him a try and you won't regret it."
"Lux AutoHause has been my go-to shop for both my 1 Series BMW and my ML500 Mercedes. Other shops told me the convertible roof would be impossible to fix — the team at Lux took on the challenge and delivered. They use high-quality components and take the time to get to the root of the problem. I've never experienced recurring issues after a repair here. Professional, friendly, and they always stick to their quotes."
"I needed service on my Mercedes. Other shops wanted $700–$1,500 for a B service. Lux did an inspection to see exactly what actually needed to be done instead of just running the full service — and all it needed was an oil change. They saved me a significant amount of money. Their brake quote was about $200 less than other shops too. I appreciate their honesty and I can trust them."
"Vehicle: 2012 VW Touareg TDI. These guys are the best. Even though I live in Montana, this is my go-to shop for my VW."
"My VW Jetta had been into another shop several times over the last 2 months. They missed 2 major issues. The guys at Lux determined my car was actually unsafe to drive as it was. Even though I was not originally scheduled for more, they made sure I had a loaner and worked tirelessly to repair my car. I am so pleased to have found them."
"I brought in a BMW for service and instead of taking the job they informed me the work was more expensive than the car was worth. That says to me they do it for the right reasons."
"For German cars, this is the place. Saved me at least $1,000 and a trip to the Spokane dealership diagnosing a 2008 BMW, and willing to work on a '96 Audi Quattro when no one else in town was. Good work, very knowledgeable, fair prices, and honest. One question I ask myself is 'would my sister, wife or daughter get a fair deal from this business?' It is yes for Lux AutoHause. They're my go-to mechanic, even for my non-German cars."
"Our Land Rover was having various electrical and related problems. Ken was able to diagnose them quickly and give us a clear, fair estimate. I had a problem after hours and Ken not only answered my calls — he walked me through the fix. If you are looking for an honest, knowledgeable mechanic with a passion for more exotic cars, Lux AutoHause is the place. We are lucky to have this sort of service in the Moscow region."
"What an amazing experience. I used to have to drive up to Spokane for an oil change and now I can stay and support a great local business. They were friendly, knowledgeable and speedy. I can't say enough about Lux AutoHause!"
"Great service! Fixed 2 problems that 2 other places wanted to replace parts on — but that wasn't even the problem. My new BMW mechanics!"